Service management
BetaServiceNow
By ServiceNow
Opens a ServiceNow incident per alert with impact and urgency derived from severity and a correlation ID so repeats update rather than duplicate.
What you can connect
Capabilities and availability
Each capability has its own setup and status. Review the details before enabling it for your organisation.
Notifications
BetaSetup available in the console
Incident creation and the health check are complete. Closing an incident is not implemented because close_code values are instance-specific and a wrong one corrupts the customer's incident reporting.
Ticket creation
BetaSetup available in the console
Incident creation and the health check are complete. Closing an incident is not implemented because close_code values are instance-specific and a wrong one corrupts the customer's incident reporting.
What to know before connecting
Incident creation and the health check are complete. Closing an incident is not implemented because close_code values are instance-specific and a wrong one corrupts the customer's incident reporting.
More in Service management
Service management
Atlassian Cloud (Jira, Confluence)
SAML 2.0 single sign-on for Jira Software, Jira Service Management, and Confluence Cloud through Atlassian Guard. SCIM user provisioning from Qorionix is not available.
Service management
Zendesk
SAML 2.0 single sign-on for a Zendesk Support instance.
Service management
Freshservice
Creates a Freshservice ticket per alert with severity mapped to priority and the fields rendered as a table in the ticket description.