Phrased as the person holding the job would phrase it, with where in the product it happens — so the mapping is checkable rather than aspirational.
- “Get the organisation set up and connected without calling anybody”
- Guided onboarding: organisation creation, Microsoft 365 consent, first discovery run
- “Once a day, find out whether anything needs me”
- The posture queue and the alert queue, and the distinction between them
- “Decide whether to approve a change the platform is proposing”
- The done / approve / decide grouping, and the undo control
- “Answer my insurer or my largest customer when they ask what we do about security”
- The posture report and the evidence bundle, exported
- “Know when to stop and get help”
- The escalation record, and the support route