Account and administration
Who can see and do what
The three built-in roles, the permissions deliberately held back from ordinary members, how to build a custom role, and one limitation you need to know about.
For whoever runs IT12 min readUpdated
Knowledge base
Account and administration
Roles and permissions, plans and entitlements, seats, retention, notification preferences, support access, and how to get help.
14 articles
Articles in Account and administration
Account and administration
The plans, and what each one includes
The five plans including Free, the modules and add-ons each buys, how long you can search back, what the autonomy ceiling really means, and what actually happens at signup — self-serve sign-up creates a Free workspace; Core, Protect and Complete are not sold self-serve yet. Figures are provisional.
For the business owner13 min readUpdatedAccount and administration
Seats, and how they are counted
What counts as a billable seat, what does not, where the identity limit bites, and the exact error you get when an invitation crosses it. Figures are provisional.
For the business owner9 min readUpdatedAccount and administration
Changing your plan
Upgrading, downgrading, what happens to your data and to a module you lose, and the exact 402 you will see afterwards. Figures are provisional.
For the business owner10 min readUpdatedAccount and administration
Organisation settings and your home region
The settings that belong to the organisation rather than to a person, what a home region actually guarantees, and the one exception we refuse to paper over.
For whoever runs IT9 min readUpdatedAccount and administration
Notification preferences: what reaches you, and how
The settings that decide what gets sent, who receives it, when it waits until morning — and an honest list of which channels actually deliver today.
For whoever runs IT9 min readUpdatedAccount and administration
Retention, and how far back you can look
What your retention window controls, what it does not, what happens at the edge of it, and why an obligation longer than your plan means exporting first.
For whoever runs IT8 min readUpdatedAccount and administration
Support access, and what we can see
What a Qorionix operator can and cannot look at, whether your consent is needed, what is written into your own audit log, and how you check any of it.
For the business owner9 min readUpdatedAccount and administration
Managing several customers as a partner
The portfolio, the cross-tenant work queue and baselines you can hold every customer to — plus the four things a managed service provider will ask for that do not exist.
For whoever runs IT11 min readUpdatedAccount and administration
How to get help, and what we need from you
Which route to use for which problem, the five details that let us answer on the first reply, and what you should never put in a support ticket.
For the business owner8 min readUpdatedAccount and administration
Leaving, and taking your data with you
How cancellation works, exactly what the export contains and what it leaves out, what deletion does, and what we keep afterwards and why.
For the business owner10 min readUpdatedAccount and administration
Checking service status and incidents
Find out which Qorionix services are affected, read customer impact and incident updates, and know when to contact support.
For the business owner4 min readUpdatedAccount and administration
Learning in Academy and checking credentials
Find platform courses, follow lesson progress, understand exam availability, and review credentials without confusing enrolment with completion.
For whoever runs IT6 min readUpdatedAccount and administration
What happens when you pick a plan at sign-up
Sign-up always creates a Free workspace, whatever plan you picked on the form. Core, Protect and Complete are not sold self-serve today — your choice is recorded and we follow up.
For the business owner4 min readUpdated